faq

Frequently asked questions

Can't find an answer? Contact us via Telegram @shopacc.

How fast is delivery?
Most orders are auto-delivered in under 30 minutes after payment is confirmed.
What payment methods do you accept?
We accept bank transfer (VietQR), MoMo, and ShopAcc balance.
What's your warranty policy?
Every product has a warranty window. If the account fails to log in within that window, we replace it at no cost.
Can I get a refund?
Yes — submit a refund request from the order page. We review every case manually within 24h.
How do I top up my balance?
Go to Wallet, generate a transfer note, and pay via bank transfer. Balance credits automatically.
Do you offer bulk discounts?
Yes — contact us via Telegram @shopacc with the products and quantity you need.