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faq

Frequently asked questions

Can't find an answer? Contact us via Telegram @shopacc.

  • How fast is delivery?
    Most orders are auto-delivered in under 30 minutes after payment is confirmed.
  • What payment methods do you accept?
    We accept bank transfer (VietQR), MoMo, and ShopAcc balance.
  • What's your warranty policy?
    Every product has a warranty window. If the account fails to log in within that window, we replace it at no cost.
  • Can I get a refund?
    Yes — submit a refund request from the order page. We review every case manually within 24h.
  • How do I top up my balance?
    Go to Wallet, generate a transfer note, and pay via bank transfer. Balance credits automatically.
  • Do you offer bulk discounts?
    Yes — contact us via Telegram @shopacc with the products and quantity you need.